Impossible to reach MFC. Horrible service

I am totally fed up! Ive been struggling with a scratch and dent claim for two weeks. The repairer gives me a msg from MFC that I must phone THEM to find out what is going on with the claim.

I phone MFC. The first operator listens to my story that I have submitted a scratch and dent claim and was told to fone THEM. The operator then takes my I D number, ask my phone number name etc for security reasons. After waisting my time and my phone's airtime with all that I am told they would put me through to the relavant department. After listening to ugly music another operator answers and the same thing repeats. Once again I am transferred to the "relevant department". Then I get to an automated response that I got when phoning the first time. I select claims and music plays untily airtime is finished.

I am now fed-up it is the worst service you cpuld emagine, not to mention how extremely difficult it is to get a claim submitted and approved.

Anyone reading this PLEASE save yourself the frustration and go to another company like Car Car Voucher for scratch and dent cover.MFC/innovation is horrible.

Notice to MFC: I want this policy cancelled as with immediate effect. It is totally worthless and a waist of money, time and air time.

Send me written confirmation of cancellation ASAP!