Im confused why!!

And march for my car with mfc a division of nedbank Ref *** Complaint reference no ***

And ive made an arrangement with them to pay the car and arrears amount on the 31 of march the guy agreed after few minute late the guy from the bank called and told me he is cancelling the arrangement to pay the car on the 31 st of march i must sign a form to surrender the car there is a guy coming to take a car few minute Or hours the guy called he told me i must come to sign and give them a car I was worried and stressed because in im about to finish paying the car its only 11month left to settle it But i tried the mnanange she became so rude she told me why i bought a bcoz im not working Im self employed i paid this car for 5years full she never ask where i was getting money to pay the car for 5years Why they refused to make arra ngement for the 31 st of march The only this they want right now is to surrender the car thats all not my payment i have recordings for all my conversation with them