Ill treatment of customers

1. l made an arrangement in January for the outstanding balance to be divided in two and paid over a period of two months which was Jan & Feb. the deduction for Jan went through just fine but Feb was not deducted i would like to know why?

2. A lady by the name of Thandie Chauke called me at 11.30 on the 19th of March 2019 this morning and asked if she can arrange for the outstanding balance to be deducted this month and i tried to ask why was the arrangement not carried over to February as discussed and agreed with a personnel from MFC. She was very rude and responded by saying she cannot answer for someone else, i then tried to clarify that she is a representative of MFC and she is not calling on her own personal capacity there for she has to answer my questions in a polite and professional manner.l was not able to get this point across to her as she continued being rude and that is when i asked to speak to her supervisor whom i believe is her team leader Mrs Anderson.

3. I then explained to Mrs Anderson that the lady i spoke to Thandie Chauke was rude towards me and this is totally not acceptable. l also explained to Mrs Anderson that i already have other commitments for the month she wants to arrange payment for. .

4. l feel ill treated by Thandie and as a result would like to formally report her to her superiors and request that something is done about this kind of ill treatment of your customers. l will also look into other means of getting my complaint further should i not be satisfied with the out come.

5. There is also a number registered under MFC which calls me almost every day and rings for about 3 seconds and drops. When i call back the number does not go through may you kindly advise if this number belongs to MFC ********** . and if so this number is not blocked on my phone but it rings a short while then drops and i do not understand why i would be ringed for 3 seconds and i cannot even call back the number.

Your prompt response in this regard will be highly appreciated