Ignoring Details Specified on Forms

I purchased my car in November 2015, financed through MFC.<br> From the beginning, I requested that my correspondence be in English.<br> However, all correspondence comes in Afrikaans. Perhaps this is because I have an Afrikaans surname?<br> I have received three different system-generated forms confirming that my details have been updated.<br> Yet, they still aren't!<br> Every time, the consultant tells me that the problem must be in the back-end.<br> Well surely MFC has employees who know how to get in the back-end of the system and change one simple field?<br> To top it all off, each time I'm told that I cannot get a new statement in English since they are system-generated and that I have to wait for the next statement run.<br> EVERY TIME, IT IS IN AFRIKAANS!!!<br> I've escalated it yet again this morning. Please, can somebody who is in charge in the IT Department contact me and give me assurance that this is rectified?<br> Furthermore, I need a statement in English. Today. Not another month down the line!