I HATE NEDBANK MFC

I was making payments monthly, however I fell into arrears with 1 month. I then contacted the bank to repay the arrears over 3 months and it was arranged. Then beginning of June I app**** for Debt Review as my debt obligations were becoming to much for me. The debt counselor informed Nedbank and the counselor informed me by law I must not make any direct payment to my creditors until my application is under review and the final installment has not been reached!!! The bank however has been harassing me over the past week or so demanding their payment, even though I did explain to them I am under Debt review. The was even legal documents informing them of this. They have since contacted me to collect my vehicle even though I had made a prior arrangements at beginning of June to pay off any arrears over 3-months, the 3 months haven’t lapsed and I had made a Debt review application. They also added some high charges to my account, making it More Difficult for me to bring my account up to date! My vehicle account isn’t even behind with 3 installments, but they always harass me like I’m some ******** or something. It’s like it was nice of them to issue credit at the beginning, but now they treat you somehow and give you anxiety. I don’t feel respected and appreciated by the bank as one of their customers!