I am not happy coz plp are being ****** by insurance

MFC with innovative group I put a claim 27/10 for the mechanical warrant and I was told by the dealer that they said they will cover some of the parts since I was asked by the innovation group to ask the dealer to put claim on my behalf and the dealer sent me a new estimate since he was told that certain parts won’t be covered after after 8 days i then received email starting that my claim has been rejected after they told the dealer they will cover I m not happy with this this insurance are just taking our money and when they supposed to come to the party they come with stories check even on the Letter they changed the date of the claim 4 November 2020 Dear MR B MNKANGALA POLICY NUMBER: We refer to the below-mentioned claim: Enquiry Number: Date of Claim: Date of Rejection: Vehicle Details: Vehicle Registration: Part Description: ***/10/29 2020/11/04 RANGE ROVER EVOQUE 2.2 SD4 PRESTIGE Drive Shafts Primary reason for the rejection of the claim was due to: Failure is not covered under the Policy. Please refer to the Components Covered Section of your policy wording. After careful consideration of your claim, we regret to inform you that we have no other option but to reject the claim in accordance with the terms and conditions of your policy. Should you not be satisfied with the outcome of this claim, you may lodge a complaint with Nedgroup Insurance Company Limited whose details are as follows: Nedgroup Insurance Company Limited Reg No: FSP No: Postal address: Physical address: Tel: Fax: Email: *** 41104 PO Box 1144, Johannesburg, 2000 135 Rivonia Road, Sandown, Sandton, ******3 398 *** Nedgroup Insurance Company Limited is a duly registered insurance company and an authorised financial services provider (license number FSP 41104). Nedgroup Insurance is a wholly owned subsidiary of Nedbank Group Limited You are also welcome to contact the Complaints Department on the details below: Tel: ***Fax: 011 480 *** Email: *** If you are unhappy with the reason provided for the rejection of your claim, you have 90 days in which to make representations directly to the insurer. If you make representations within the 90-day period, the insurer has to notify you of its decision within 45 days of receiving the representations. Should you be dissatisfied with the insurer’s decision, you have six months from the date of expiry of the 90 days mentioned above to institute legal action. Should you be unhappy with the reason provided for rejection of your claim, you have a period of 90 days in which to make a representation directly to the Insurer. Should you make a representation within the 90 day period, the Insurer has within 45 days of receiving the representation, to notify you of their decision after reviewing the representation. Should you be dissatisfied with the Insurer’s decision, you have a period of 6 months from the date of expiry of the 90 days mentioned above in which to institute legal action. If you fail to comply with the above time period you will forfeit your claim and we will have no liability in terms of such claim. Should you be dissatisfied with the outcome of the representations made to the insurer, you have a right to lodge a complaint with the relevant Ombudsman as follows: Ombudsman for Short-Term Insurance The Ombudsman is available to advise you in the event of claim problems, which are not satisfactorily resolved by the Insurance Intermediary, the Administrator and/or the Insurer. First Floor, Block A 1 Sturdee Avenue First Floor, Block A Rosebank Johannesburg, 2196 PO Box 32334 Braamfontein 2017 Tel: *** Fax: *** www.osti.co.za FAIS Ombudsman The Ombudsman is available to advise you in the event of complaints which relate to advice and intermediary services rendered to you in terms of the FAIS Act and which have not been resolved to your satisfaction within six (6) weeks of lodging the compliant. You may approach the Ombudsman within six (6) months of receiving the final response from the Insurance Intermediary, the Administrator and/or the Insurer. Sus*** Office Park Ground Floor, Block B 473 Lynnwood Road Corner Lynwood Road and Sus*** Avenue, Pretoria, 0081 PO Box 74571, Lynwood Ridge, 0040 Tel: *** Fax: *** In order to lodge a complaint, a complaints registration form must be downloaded and completed from the FAIS Ombudsman website: www.faisombud.co.za Should a rejected claim be referred to the Ombudsman during the initial 90-day representation period, then the period the matter is under consideration at the Ombudsman Office is not taken into account in calculating the remainder of the 90-day representation period. Our reasons for rejection are not limited to the above and we reserve all rights in this regard. The intermediary’s contact details are: Innovation Group Distribution (Pty) Ltd Reg. No. *** FSP. No. 49095 Innovation House, 192 Bram Fischer Drive, Randburg, 2194 Private Bag x99, Bryanston, 2021 Website: Innovation.group Tel: ***, Fax: ***Compliance Department: Tel: ***, Email: *** The intermediary is required to make certain disclosures in terms of the FAIS Act. The intermediary should provide you with the details of the premiums, commissions and any monetary obligations assumed by you directly or indirectly when buying your Policy. Recording of the telephone discussion with the Sales Agent can be made available to you upon request. We regret that our response could not be more favourable. Yours sincerely,

C. Boonzaier Portfolio Manager We subscribe to the Code of Banking Practice of The Banking Association South Africa and, for unresolved disputes, support resolution through the Ombudsman for Banking Services. We are a financial services provider. We are a registered credit provider in terms of the National Credit Act (NCR Reg No NCRC***).