KM
Karabo M

1 reviews | Active since Jan 2015

21 Dec 2016, 13:36

Horrible service that is not TCF

<p>I missed two instalments with MFC and received no communication to inform me, I then decided to call them and confirm the outstanding amount, sad to say I received little assistance. </p> <p>I was advised that someone would contact me and give me details. STILL WAITING FOR CALL !! </p> <p>Subsequently I decided to pay three installments ensuring that my account is up to date. To my surprise MFC deducted one instalment this week that I reversed this morning, little did I know that they would also deduct two more installments within an hour of me reversing the one. Guys I no longer owe you, if anything I made payment in advance. If I have money in my account it doesn't mean it is there for you to take? ! That is theft , please process my refund ASAP!!!!!</p> <p>It's a also sad that I called in to request a refund and I was told that MFC does not have the facilities to call me back to discuss my complaint, hence I have chosen to use this platform. #ThankHelloPeter</p>

0
Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply21 Dec 2016, 14:34
Official

Good Day Karabo

Please accept our apology for the inconvenience caused to you.

Please note that i will investigate the matter, and I will come back to you as soon as possible.

Kind regards

Louis Masilo

KM
Karabo M's update21 Dec 2016, 21:05
Reviewer Update

Hi Louis

I hereby acknowledge your response and look forward to receiving feedback.

I have released that MFC refunded a portion of my money back this afternoon and will await for your call and the rest of my funds.

KM
Karabo M's update22 Dec 2016, 15:13
Reviewer Update

Hi Louis

I still have not received a call from your department or any other department within MFC advising on how my complaint will be resolved.

As stated above I received a portion of my funds back and need feedback on the rest of my funds.

I intend to go shopping tomorrow morning, therefore if no feedback is received before COB today I will start at the bank tomorrow reversing the unauthorised debit .

Kind Regards