Horrible service from this nonsense MFC

A proof of insurance was requested from me, which I provided with the tracker certificate. You continued charging me for an insurance that I did not even approve. It's almost a new month and you keep on sending me from pillar to post. Do you want to take you ****en car back? Because that you can do anytime!! I will change the bank account ninye! ngoba nyangijwayela. Why are you not amending my information and refund me my money? I have an insurance that includes tracker, why are you billing me for something I did not approve??????? even worse, I provided the documents you asked for. Two months ago!!!!!! none of you is even bothered to assist me.