Horrible service from ***

WHOEVER IS REEADING MY EMAILS ON *** AND RESPONDING TO ME IS GIVING HORRIBLE USELESS ASSISTANCE.WHY CANT SOMEONE READ MY EMAIL AND RESPOND AS PER MY EMAIL.MUST I SEND 100 EMAILS EXPLAINING THE SAME REQUEST. I HAVE ASKED FOR MU FINAL STATEMENT AS OF TODAY AFTET PAYING SETTLEMENT AMOUNT AND YOU KEEP SENDING ME STATEMENT FOR JULY.WHAT NONSENSE IS THIS OR YOU ASKING ME WHAT MY REFUND AMOUNT IS.SHOULDNT IT BE YOU TELLING ME HOW MUCH MY REFUND IS ....PLEASE READ EMAILS FROM CLIENTS BEFORE CLICKING REPLY BUTTON AMD JUST ATTACHING RANDOM DOCUMENTS...HOW DIFFICULT CAN THAT BE SURELY