Horrible neglectful company

Item: Motor Finance Corporation
Rating: 1
Author: Michael W

I AM ABSOLUTELY DISGUSTED AT YOUR SERVICE, 4 DAYS AGO (21ST APRIL) YOU SEND OUT AN SMS OFFERING A 3 MONTH INSTALLMENT BREAK AND ALL I HAD TO DO IS REPLY "YES", I EVEN SENT AN EMAIL TO YOU 3 DAYS AGO AND YOU DIDN'T EVEN BOTHER TO ACKNOWLEDGE RECEIPT, NOT ONLY THAT I PHONED YOUR CALL CENTER THAT KEPT ME WAITING IN QUEUE FOR SO LONG AND IN THE END I GET AN AUTOMATED RESPONSE SAYING 'INVALID EXTENSION' AND THE CALL GETS CUT.

NOW TODAY I SEE THE DEBIT ORDER WENT OFF, WHAT IS THE POINT IN OFFERING SOMETHING THEN BLATANTLY NEGLECT TO ACTION YOUR COMMUNICATION OR RESPOND.

DON'T EVER WASTE MY TIME AGAIN, YOU QUICK TO SEND 100 SMSES AND EMAILS AND PHONECALLS WHEN AN INSTALLMENT IS MISSED BUT DO ABSOLUTELY NOTHING TO FOLLOW UP ON SERVICE OFFERS.

YOU ARE A HORRIBLE NEGLECTFUL COMPANY, YOU CAN'T EVEN OPERATE OFF 3 DIFFERENT COMMUNICATION ATTEMPTS

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Replies (1)

Michael W's updateReviewer Update

29 Apr 2020, 18:54

Haibo MFC????? 25th April you call me telling to reverse the transaction and I was going to get a amendment letter and that this was flagged, now I get an email today 29th April saying I must do a whole procedure and a bunch of requirements? Imagine if I did what you said and get 100 threatening letters again, what's the story? There's no order here.

Michael W's update29 Apr 2020, 18:54

Reviewer Update