HORRIBLE EXPERIENCE MFC

I Have Never Been this schocked !!! I have been financed with Nedbank MFC for over a year and have never missed an installment, however on the 25th August 2020 i receive a call from a very rude lady , informing me that shes calling about my vehicle and i should confirm my details. upon refusal beckoning the lady to give an explanation about the call she says its due to a missed installment. I inform her that that is ridiculous because i use the Ned bank money app and my debit order went through successfully, and even if for some horrid miracle it failed there are more than enough funds in my account. she rudely hangs up, i decide to call nedback MFC to find out what the issue is and speak to an agent by the name of Tshepiso, who says that the funds might not have cleared from their end, i inform Tshepiso that thats not my problem as the debit order went through as per every month and the transaction is visible on my app with a reference number , he informs me he will investigate and call the collections side to find out. I call again and speak to an agent by the name of Zweli who was willing to assist and said he will check if they have technical issues. To my surprise i receive an my MFC vehicle statement 2 hours later , stating that my account is overdue. How is my account overdue when your normal monthly debit order went through and my nedbank account reflects that? At Nedbank are you now in the business of *****ing your people?? Is this a ploy to charge extra interest rates?? my account is up todate and my current account statement shows it, should my credit record be impacted because of your internal error, and How in the hell do you explain such????

HORRIFIED!!