Horrible experience

My account was handed over to your collection people, the last I was dealing with not once mentioned that I will be liable for any legal dead, towing truck and payment to the urgent to uplifted the vehicle. I was told I need to settle the amount of R7000 and I will get the vehicle back. Now that i want to settle that amount I am told i owe a total amount of R13000 which is absolute *****! I have telephonic conversations between me and the Rozaan lady not once did she mention that. I have been sending e-mails to Pumla she never got back to me. How is it that this was not communicated? I am well with my rights to take this up with ombudsman because this is delight *******!