Horrible customer service

i WROTE A REVIEW ABOUT THE CUSTOMER SERVICE , I HJAVE BEEN CALLING BUT UNSUCCESSFUL TODAY I CALLED AND IT WENT .THE CONSULT ASK FOR MY ID GAVE TO HIM AND EXPALIN THE REASON FOR MY CALL ...WITHOUT TALKING TO ME THE CALLED WAS TRANSFERED BUT I HAD TO WAIT FOR THE NEXT AVAILABLE LINE . ABOUT 15 MIN NO ANSWER . I asked for the loan restructuring or payment holiday a month back they transferred me to the collections deportment , the consultant GUGULETHU(***) , she called after a week of waiting ,she said she didnt the email but she was copied . She she me an email address to forward the email she already have , never came back to me . The next thing i get a message that they handed over my account to external collector and i have to pay his fees . Thius is horrible, your consultant are not supportive , i sent the letter from HR of short times

My ID *** NOMPUMELELO NZIMANDE

When i get to them they dont have my number but when they sent those messages for external collector they do

Ngikhathele