Horrible customer service

Mfc does not get back to me everything i call them I spend at least 30 minutes being transferred from department to department, since they rebook the administration from innovation group on my gap cover it has become impossible to speak to someone and once you do they promise email feedback the next day which does not happen, I did get one email from them lacking for docs which was provided but there is no number in the email to call and the consultants email address does not exist