KM
Koketso M
1 reviews | Active since Aug 2013
27 Jan 2016, 13:20
Horrible Client Service
Good day<br> I bought a car last year from McCarthy in November. I received several calls from Innovation group which they deal with insurance claims or covers for MFC. After receiving numerous calls from the sales team trying to sell me other products linked to my car finance, I asked to be called after hours which 16h00. Today I received a call from one of the rudest consultant in my call centre experience who did give a damn about client service. Firstly I advised her i'll call MFC if I want to take a credit shortfall because of the numerous calls. I feel like i'm under collection or my account is outstanding and she rep**** by saying \You dont own me
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Replies (1)
Motor Finance Corporation's replyOfficial
27 Jan 2016, 15:01Hello ksmagooa,
Please accept our sincere apologies for the manner in which you were addressed
and the dissatisfaction caused. You are a valued client of MFC, a division of
Nedbank and we will ensure that this matter is investigated and that you are
provided with a most amicable resolution.
Kind Regards
Sharyl Naicker
Client Value Management
***
Please accept our sincere apologies for the manner in which you were addressed
and the dissatisfaction caused. You are a valued client of MFC, a division of
Nedbank and we will ensure that this matter is investigated and that you are
provided with a most amicable resolution.
Kind Regards
Sharyl Naicker
Client Value Management
***
Motor Finance Corporation's reply27 Jan 2016, 15:01
Official
Hello ksmagooa,
Please accept our sincere apologies for the manner in which you were addressed
and the dissatisfaction caused. You are a valued client of MFC, a division of
Nedbank and we will ensure that this matter is investigated and that you are
provided with a most amicable resolution.
Kind Regards
Sharyl Naicker
Client Value Management
***
Please accept our sincere apologies for the manner in which you were addressed
and the dissatisfaction caused. You are a valued client of MFC, a division of
Nedbank and we will ensure that this matter is investigated and that you are
provided with a most amicable resolution.
Kind Regards
Sharyl Naicker
Client Value Management
***