Horrible attitude and Service

It saddens me how little MFC care for their clients their after sale treatment is terrible . I have a perfect payment record for more than 12 months , i hit a pothole in which my rim cracks and my tyre burst costing me up to 2000 which i had not planned for i even drove on a " marie biscuit " for 2 months until i simply had to replace it with an new tyre etc .

I call in wanting to request for an payment break which i then submitted for " managers approval " the lady then says i will be advised on email on the outcome i never get any feedback until a debt collector calls me after she advised i have a quite valid reason on the phone could she not say its not in their policy ????i then call back firstly the consultant has no view or note about my request for a payment break and then when i mention it he says yes no he sees that it has been declined as rims and tires don't fall within their arrangement policy , which as stated above was not said when i called but i was told my reason is valid , on recording FYI :) so in short MFC does not give a hoot about a clients safety or whether they have an good payment record.

Leaves me speechless.