Highly *********** staff and poor service

My car was written off and I requested the settlement ammount from MFC which they gave me and it expires on the 27/02/2015.my insurance paid the account but not in full and I have been calling MFC everyday for two weeks now asking to know how much is my shortfall and even today they did not give me the shortfall ammount.They always keep me holding the line for atleast 20 minutes saying they are still calculating.this is very annoying as it is very easy to do. I cannot settle my account now because of their *********** staff.i highly don't recommend MFC as a finance house to anyone.m fully disappointed by their low level service!!!