Highly disappointed not happy at all

I had an emergency and had no choice but to reverse may debit order, i sent an email and a call me back request prior, i spoke to 3 different consultants. The 1st person told me that it hasn't reflected so i must call again, clled after few days and the lady i spoke to promised 1 month extension as I was unable to pay double in June, to my surprise i kept getting texts n emails i called i spoke to a dude who then said I must an email to care@mfc..... I did and now I'm told the account is handed over. I don't feel ok as client how can you just hand over my account without meeting me halfway i called soo many times sent emails that were ignored. Ya'll not treating clients right.