AO
Adrian O

1 reviews | Active since Feb 2018

16 Dec 2020, 09:04

Heartless People

During this pandemic, ive lost my Job in August upon which i called MFC to make an arrangement on my vehicle finance, they restructured the loan giving me 3 months payment break, unfortunately because of this pandemic work is hard to find, so i called on the 15th December to see if they could offer me any further assistance, i spoke to a agent by the name of Jonathan, a heartless rude consultant! With no empathy whatsoever. The agent advised me that there is NOTHING he can do. And i just need to sell the vehicle or they will proceed legally!? Brushing me of the phone.. which is absolutely BS! Do these people not care about helping there customers during this pandemic!? I even asked if i could contribute a portion or the payment as i still cannot afford the whole instalment until i find new employment. This is my second finance with MFC and I’ve never missed a payment ever since, and this is how they treat there clients?! Pathetic!!!!! Im looking for urgent assistance or will have proceed with this further.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply17 Dec 2020, 11:38
Official
Good day Adrian Otto

We acknowledge receipt of your complaint.

One of our consultants will investigate the matter and be in contact with you.

We do apologies for the inconvenience caused.

Trust that the above is in order.

Kind regards 
MFC