Have been struggling to resolve matters with MFC since last year

I have been battling to resolve my insurance issue and finance queries with Motor Finance Corporation for over a year now. When I got retrenched in July last year, I advised Motor Finance Corporation because I intended to claim from the cover which they had offered through what I have now been told is not really part of their business. The person that I dealt with back then (Ricardo) had denied the existence of this cover which I had been paying for since 2011. I was forced to make payment arrangements even though I was unemployed and had cover. It even got to the point where they sent debt collectors who threatened to repossess my vehicle.

Fast forward to July or August 2017, I pursued this matter again through the FAIS Ombudsman who have been very helpful. When the Ombudsman got involved, MFC confirmed that I had cover for retrenchment and claimed that it had been overlooked by error. By now though, they had already moved my case to their legal department which has ended up *****ing my name. Over an above that, although the insurance has paid out during October 2017, MFC still has not updated this information on their system and they have not moved my matter from their legal department. They have not even rep**** to my request to enter into another payment arrangement for the balloon payment of R 54 000 and have made it difficult for me to get a different vehicle.

The staff is very unhelpful and dismissive when I tried to get this matter resolved. I was even told by the Manager in the legal department that I will take another 20 years to payoff what's left of the balloon payment and just dismissed my request. The people at MFC come across as being very sarcastic, dismissive and unhelpful. They do not care about customer service. All they want is to complete this legal process and repossess my vehicle now that I have paid most of the amount which was due.