Handed Over

I called your call center earlier today to find out why I haven't received statements and if I can get a settlement on my account, I was however advised that my account was handed over to the legal department. I tried to find out why but the agent could not advise me. She advised that I would get a call in 24 to 48Hrs.

last year during Lock down I asked if the account can be frozen for 2 months until I can get back to work nd the agent I spoke to said it would be done. No my account if handed over.

Please urgently forward me a current statement and a settlement amount.