HANDED ME OVER ITC WITH NO WARNING & ONLY AFTER 1

I JUST RANDOMLY DECIDED TO CONTACT THE COMPANY TO ARRANGE PAYMENT AS I KNEW I WAS A BIT LATE, THEREAFTER, WHILE SPEAKING TO SIBALO TSHABALALA,, APART FROM HIS BAD ATTITUDE, HE TELLS ME THAT THEY DID NOT CONTACT ME BECOUSE THEY FELT THAT I INITIALLY KNEW THAT THAT I HAD OUTSTANDING MONIES TO PAY IN. FAIR ENOUGH YES, BUT PROCEDURE IS FOR THEM TO FOLLOW UP WITH ME TO SEE IF PAYMENT WAS MADE BEFORE HANDING ME OVER, ALSO, I KNOW THAT A CLIENT CANNOT BE HANDED OVER IN 1 MONTH, WITHOUGHT WARNING OR CONCERN. NOW I HAVE BEEN THREATENED THAT MY CAR WILL BE REPOSSESSED ON FRIDAY, WHICH IS TWO DAYS TIME, THIS IS UNFAIR AS THEY CAN AFFORD TO WARN ME THAT MY CAR WILL BE COLLECTED BUT NOT WARN ME WHEN THEY ARE PLANNING THIS AGAINST ME, I THINK THE CUSTOMER SERVICE IS PATHETIC. THIS MORNING,13.01.2016, WHEN I CALLED THE EXTERNAL DEBT COLLECTORS, THEY SAID THAT THEY HAD JUST RECEIVED THE HAND OVER AT THAT TIME ONLY. SIBALO AGAIN TOLD THEM TO UPLIFT MY CAR BY FRIDAY IF I DO NOT PAY. WHICH MEANS THEY CALLED AFTER I CALLED IN TO MAKE ARRANGEMENT.