Give me my logbook and settlement letter!!! You have been paid in full!!!!!

Although getting vehicle finance was a breeze through MFC, having financed a car through them for a 2nd time in 2021, now that I am selling my car and have settled the outstanding balance on the car according to the settlement letter, and within the time frame requested by MFC which was to be paid before 1 June 2023 (it was settled and reflected on 25 May 2023), I still cannot get my settlement / paid up letter and my logbook sent to me. I have a buyer waiting for the car but after numerous emails, and phone calls from my mother (I reside in China), MFC STILL CANNOT ANSWER AN EMAIL OR SEND ME WHAT IS DUE TO ME.

This service is absolutely shocking. What makes matters worse is that I am in a credit of R2000. They still have not told me when I will receive the refund. MFC, I will never finance a car through you again. There is an elderly lady waiting for her car and you are only too happy to sit and ignore emails or the process after settlement. You cannot be trusted.