Get your act together

I instructed MFC to process collection on the 22nd. It is practise that should 22nd fall on Sunday or Public holiday, collection will occur the day before. Clearly, this was not the case for my September collection. I was sent a very offensive text message on the 23 to advise I was in arrears. I phoned the call center & the agent explained there was a glitch & their system sends outs text message automatically. I was then contacted by an agent shortly after with(Simone' I think was her name). Please can you get QA to review this call, as this person sounded close to dead. Her call was to ask why I did not pay & I explained it was a MFC issue. I also told her to update my address(which she did not). on the 24th, I see a debit order + interest collected from my account. Why the interest if it was a MFC fault? I need this to be resolved RK Moonsamy(CIBM)