Frustrated client

Money was taken from my account on the 5th of June 2k. *****sters managed to reverse a direct debit and then send themselves the 2k. Opened a case and escalated the matter to *****. My cards were destroyed by the Branch at Tembisa Mall however cards were not deactivated. Then on the 7th 2 online transactions were made Betway for R1000. Before transactions were made I spoke to William in lifestyle banking and advised him he cant verify me because i dont get the verification message. Made him aware that im suspecting *****. This was negligence on your side. Farhana Moolla and Monica Maphosa were dealing with the issue. Feedback i got is that Nedbank is not liable for my loss. The service i got from both ladies was pathetic beyond words. Those two..same whatsapp group. My banking details were not compromised. I don't even buy online. A guy and two ladies approached me promoting Pick n Pay SmartShopper and the only thing I captured on the pick n pay app was my ID number. I don't know how they managed to access my account. They tried the Capitec app however they couldn't do anything. Maybe you should employ capitec IT. Anyway, kindly reverse the money taken. It's not my fault the branch did not deactivate the cards. Kindly assign my case to the manager. It's been over 21 days. Need that money urgently. MFC account is in arrears and I'm being charged R500 every simply because Nedbank couldn't protect my account.

My advice to the public is that Never open an account with Nedbank otherwise you will regret.

By the way, my partner is a private banker. We were discussing moving to another bank

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