Frustrated client.

On the 25th July 2020 I emailed *** to request a possible extension of debt relief or assistance as I am still on reduced pay due to the Covid-19 Pandemic.

I receive a response on the 29th July 2020 requesting me to provide my ID number and MFC account number which I did.

I then received a response back on the 30th of July 2020 to state the time period that the arrangement is needed and effective date. I provided that information and No further communication is received.

A day later i am debited.

Why is there a lack of communication?

I am still badly affected by the Covid -19 Pandemic and the current installment amount is just too high. I am currently unable to look after my family due to this high amount and struggling to make ends meet.

Please help!

Frustrated Client.