RA
Richie A

1 reviews | Active since May 2018

30 Aug 2018, 11:48

Francios Du Plessis of MFC Intimidate and Harresment

Hello ,

I have made arrangements for payments , yet yesterday a very rude and unproffesional Francios Du Plessis pitched up to say that he is there to collect my car after arrangements has been done. He is insistend that he needs to collect my car after I tell him that I'm making arrangements. I phone MFC spoke to Samantha whom I informed to confirm amount outstanding I recieved a ref number and wrote down the date and time spoken to her. When I phone Francois Du Plessies very rude and unprofesional again.

This morning 30.08.18 he phones me again asking me where I'm as he needs to collect the car - yet after arrangements made yesterday afternoon with MFC . It then tell him that I'm on my way to the bank and he wants to know what I'm doing at the bank and that he is on his way to Nedbank as well , I request from him if he has papers to show me that he can collect the car and he informed me that it is non of my business 'As infact account 1st needs to be handed over to attorney to get fees before vehicle can be collected"

I will be making a case of harra*****t and ************ agains Francios Du Plessis as I have a witness to his harra*****t and ************.

RA Afrika

0
Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply30 Aug 2018, 12:03
Official

Good day RichieA

We acknowledge receipt of your complaint.

Please accept our sincere apologies for the ************ and harassment you have experience with our collectors.

Your complaint will be investigated and assigned to a service resolution specialist for perusal.

We will revert with feedback once the investigation has been concluded.

Kind regard

Noxolo Meyers

RA
Richie A's update30 Aug 2018, 14:52
Reviewer Update
Good day Noxolo, Thank you for the feedback, Please confirm timeframe of investigation. I would also like to know that exact amount payable as a statement of R4629.32 was received but Francios and Samantha called from a DBN number claims an amount of R7160 to be paid