Formal Complaint Regarding Vehicle Repossession Despite Payment Arrangement and Medical Circumstances

Dear MFC Nedbank Complaints Department,

I am writing to lodge a formal complaint regarding the repossession of my vehicle despite a payment arrangement that had been made with MFC Nedbank.

Prior to the repossession, I communicated my financial difficulties and worked with your representatives to establish a payment arrangement. I acted in good faith and believed that this arrangement would prevent any enforcement action while I comp**** with the agreed terms.

At the time of the repossession, I was admitted to hospital receiving treatment for a serious mental health condition. This has been an extremely difficult period in my life, and I made every effort to keep MFC informed of my circumstances. Despite this, my vehicle was taken, causing me severe emotional distress and significantly worsening my stress levels while I was already under medical care.

I am deeply disappointed by what appears to be a lack of consideration for my medical condition and the arrangement that was allegedly in place. The repossession has left me feeling vulnerable and has negatively impacted my mental well-being at a time when I should be focusing on my recovery.

I respectfully request that MFC Nedbank:

1. Provide a full written explanation for why my vehicle was repossessed despite the payment arrangement. 2. Provide copies of all records, notes, and correspondence relating to my account and the repossession decision. 3. Investigate whether the repossession comp**** with the terms of the payment arrangement and MFC's internal policies. 4. Consider a fair and compassionate resolution in light of my documented mental health circumstances. 5. Respond to this complaint within the prescribed complaints resolution timeframe.

Should this matter not be resolved satisfactorily, I reserve the right to escalate my complaint to the relevant regulatory and dispute resolution bodies, including the Ombudsman for Banking Services and other appropriate authorities.

I trust that MFC Nedbank will treat this matter with the seriousness it deserves and take into account the significant distress and hardship this situation has caused.

Yours faithfully, *** *** Contact number *** If MFC rejects the complaint, you can also submit the same information to the Ombudsman for Banking Services.