FNB please teach MFC about client services

MFC doesn't care about me as a client and if I knew I wasn't going to sign a contract with you guys.If a client is failing to make payments please go to FNB and ask them what their doing ,they give clients an option to pay a minimum amount until their car account is updated .This thing of handing clients over to lawyers to make money out of us is not fair.I called to make arrangements still they handed me over to lawyers ,a consultant advised me that they can take my contract backwards with a month so that my car can be updated but now I have to pay lawyers and the bank yet I am not working ,I don't know when will I return to work ... client service is extremely poor at MFC can people please not sign up contracts with this bank ,poeple have lost job right now in our country and all you guys care about is eating our money with lawyers sies maan