First time customer of Nedbank MFC and I am already regretting it

I am a first time customer of Nedbank MFC and I am already regretting it. I have been trying since the 9th March 2021 to register to login to my account, 1 week later and still not resolution. I have phoned 5 times now and each time I have been told they will change it and it will take 24 hours, and each time 24 hours later nothing has bee done.