1 reviews | Active since Jan 2018
Financed previously WRITTEN OFF CAR... Is the contract even legal???
So, we bought a car from a dealership in April this year. I got hold of the previous owner and she told me that it was impossible that I was driving the car as it had been written off in an accident she had.
I phoned MFC a few times to make sure that they do not finance previously written off cars and every time I got the same answer... "No sir under no circumstances do we finance previously written off cars"
I made a complaint to MFC regarding the fact that the car was indeed written off with a 12page assessment with images as well as a letter from the previous owners bank that states clearly that the car is in fact written off.
MFC did nothing to rectify this and sounded like they are more on the side of the dealership that sold us the car than on the side of the client and the person that "helped" us said that MFC is just a mediator. The dealer wanted us to pay R25k to take their previously written off car back and MFC did nothing. According to me the contract means nothing as this car was not even supposed to be financed in the first place.
I wish I could get hold of someone higher up besides the customer care dept as they just say that they are only mediators in this entire mess and it can be sorted out between us and the dealership that had promised us that the car was not in an accident and that a lady had traded the car in because it was too big for her...
We took the car back to the dealership and they wanted to load the interest of the new car to the refinancing of the old car and even told us that someone from the bank was there and the story was explained to them and that the person said it is okay that way.
We want this ********** contract cancelled as it is not even worth the paper it is printed on as well as the money back we spent on the car thus far. We will gladly go to another dealer to find another car.
What to do now or is this the way it works now? You finance written off cars???
I phoned a few times regarding this and just asked the question if MFC finances previously written off cars and the answer stays the same "No sir we do not" and yet we are driving one.
When we told the customer care person that we will be going to the ombudsman they did not even reply to the mail.
Just shows you.
Dear Henz
We acknowledge receipt of your complaint.
We confirm that your matter has been attended to you and a service resolution specialist has addressed your complaint.
Kind Regards
Sharyl Naicker
Client Value Management
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Dear Henz
We acknowledge receipt of your complaint.
We confirm that your matter has been attended to you and a service resolution specialist has addressed your complaint.
Kind Regards
Sharyl Naicker
Client Value Management
***/***/***
Good day Henz
We acknowledge receipt of your complaint.
Please accept our sincere apologies for the poor service and dissatisfaction caused.
Your complaint will be investigated and forwarded to Shawn Fillander a service resolution specialist for perusal.
We will revert with feedback once the investigation has been concluded.
Kind regard
Lindiwe Mokoena
Good day Henz
We acknowledge receipt of your complaint.
Please accept our sincere apologies for the poor service and dissatisfaction caused.
Your complaint will be investigated and forwarded to Shawn Fillander a service resolution specialist for perusal.
We will revert with feedback once the investigation has been concluded.
Kind regard
Lindiwe Mokoena
Good day Henz
We acknowledge receipt of your complaint.
Your complaint has been escalated to the manager in the complaint team.
We will revert with feedback once the investigation has been concluded.
Kind regard
Lindiwe Mokoena
Good day Henz
We acknowledge receipt of your complaint.
Your complaint has been escalated to the manager in the complaint team.
We will revert with feedback once the investigation has been concluded.
Kind regard
Lindiwe Mokoena
