Falsely selling service plan

Hello mfc i am still awaiting your response

Hi there

What is the status on this matter? I cannot afford an installment of R4000 because of innovation falsely selling additional products and not properly explaining that ill be stuck with their premium for the duration of the term.

I agreed to their products because i was made to believe that its a month to month kind of service which i could pause or terminate at anytime when i feel i cannot afford the high installment, hence ive asked for a cancellation of tyres and rims policy last year aroumd may/june,but i was shocked just the other day to find out that policy was never cancelled and that is why my installment just keeps increasing.

If they explained to me that id he paying the services for the duration of the car finance term there was noway in hell i wouldve agreed to that joke because it wouldve made any sense for me to use a service once but pay it off over 72 months.

I am trying to change my installment date to the last day of the month and i cannot seem to do that because your online systems is down. I need that date changed and this innovation mess sorted asap please. This recent service plan,we do not want it any longer,we cant deal with them anymore.

I want this attended to as a matter of urgency because if i have to wait 2 more days i am taking this further.