False information provided by MFC

<p>On the 23rd of October 2016, I recieved an email from MFC, informing me that I qualify for a December payment holiday. I called the number provided in the email to opt in, and spoke to an MFC call centre agent and they assured me that the payment holiday has been processed, and I will recieve an sms confirmation within a week. I did not recieve any sms confirmation, so I decided to call the call centre again, I was told the same thing - payment holiday is processed succesfully and I will receive confirmation in the first week of December. I still did not receive any confirmation and no further communication was recieved from MFC, until I checked my bank account and realised that there was no such December holiday, because MFC attempted to debit my account on the 30th of December (Which is not even my chosen debit date), but the debit order was unsuccesful. </p> <p>MFC please dont provide us customers with false information, and I want to be compensated for the costs I incurred for the unsuccesful debit order. </p> <p> </p> <p> </p>