Failure to respect arrangement

On 11th of september, i contacted MFC customer care to make an arrangement regarding my September debit order that was due on 30th of september. Subsequently supporting documents were submitted as requested by MFC and all was in order. They keep on stressing how all arrangements must be done 14 days before the debit order day, which i adhered to.... <br> <br> To my grand surprise, comes the 30th of september, MFC went ahead and debit my account ? <br> Luckily i was not fool enough to just trust them, i had made other arrangements. Implications of an unpaid installment will directley impact one's credit record, which is something clearly MFC will not be able to reverse. Mind you, i have been with them for 46 months......<br> <br> You pay someone a salary and yet i don't know what they do every day from 8:00 to 5:00.... clearly not what they are supposed to do, which is their work!