Failure to finalise claim

A year ago i bought a new vehicle that is financed by MFC. I received a call informing me of their value added products such as dentsure and the Tyre and rim policy. I accepted this two products and asked that it be added to my contract and the documents emailed to me. The documents where emailed. Then on the 29th January 2016 i called the call centre to claim for my tyres because i had a puncture. I was told that i had no such policy. on the 1 Feb 2016, i called the call centre again and told them my story. i even gave them the date of the email. The said i should forward the email to them and they will look into it. i Forwarded the email and it has been two weeks and i still have no feedback. This is terrible service and a breach of contract. If i did not accept this product then why did they send me the email confirmation??? I am so disappointed and disgusted in the service i am currently not receiving from MFC!!!