Fails to deliver car registration papers.

Paid my car in full now MFC is failing to deliver the cars papers , I have contacted the call center several times , they keep on saying that they will update my email address on the system. All calls are recorded so please listen to the calls I made on the 04/30 , 04/16 and today 05/17 , Have sent several emails to request for the papers and given the address but now I was told this could be due to a 'system error' and that it will now be updated, the agent I dealt with placed me on hold to go and check the emails I sent and the phone conveniently was hung up , maybe due to another system error or human error not so sure anymore , very frustrating to keep on contacting MFC to deliver the papers that are due to me.