Extremely slack service and no feedback whatsoever

I have been going through financial difficulty and was sent an option to have my account frozen for a month to which I sent the relevant documents 7 days before my scheduled debit order as requested by yourselves. <br> <br> Even after sending ALL the specified documents I still got continuous emails asking for those very same documents, which further delayed the process as whoever dealt with this was very *********** and unable to see that I had already sent my documents atleast 3 times over. I have proof of all this correspondence and I have sent the same documents repeatedly due to lack of knowledge on your end.<br> <br> Because of this back and forth on YOUR end, I was told today that you will be unable to assist me as my debit order has already been scheduled. If I didnt need your assistance financially why would I ask for it? On top of that where am I now supposed to get the money for my car which I do not have in the first place?<br> <br> I have yet to come across worse service that that which your financial institution provides.<br> <br> <br>