Extremely Poor Service

Good Day,

My complaint is regarding non communication for an early debit, which is a complete breach of contract to me as a customer. I was debited early by MFC dated the 18th of December 2017. I was not communicated on any platform by MFC which shows up as poor planning from MFC being a multinational company. I called into your contact center and they themselves are not able to assist. I spoke to an agent who put me on hold for 15 minutes and then the call dropped. She was supposed to transfer me to the relevant department. I then called back and I spoke to Mondli Radebe, who was not able to assist with my refund and I requested to speak to his manager, the manager Faith Lugonogolo was not helpful and as a leader in your organisation did not have valid answers as too why customers have not been communicated for early debits over the December period. She stated that it was an internal promotion to debit customers early because customers get paid early in December. How does MFC as a business validate that? Have you contacted each customer to confirm that this is the case or have you conducted a survey with your customers informing them of early debits. No you have not. Personally I receive my salary on the 23rd of December, however I was debited on the 18th of December. I was not communicated and did not budget for these funds. the manager Faith said she will log it as urgent and it will take 7 working days for the payment to reflect in my account. Totally unacceptable! How does it benefit me. I was also informed that I need to go the bank and reverse the debit order, that is a total inconvenience on my part as a customer, now I have to take time out from my day to go the bank wait in long queues, make unnecessary calls to MFC, send through a bank statement to confirm that a debit order has went off my account, reason your system does not reflect debit order payments, it takes 3 days to reflect, however it is intelligent enough to debit customers early. Total inconvenience, poor planning and negligence from MFC. I asked to speak to the director of the business department Mr Martel Bruwer, however he does not deal with customers and he does not have a contact number. Interesting that directors do not have time to speak to it client. I am certainly not happy.

Regards, Silv**** Munsamy