Extremely poor service

It has been two weeks since my original email requesting details of your bank account so that I can EFT payment and bring the account up to order.<br> <br> Yesterday I received a phonecall from one of your debt collector agents. He is apparently NOT ABLE to send me emails with bank account details. He is apparently not authorised to release bank account details via email - but he DID phone to demand payment from my business.<br> <br> The question needs to be asked: How in the world to you expect us to pay if you won't release us your bank account details?<br> <br> In addition, your encoded monthly statements won't open using your designated password and despite our complaining FIVE times now, you continue to send them in Afrikaans.<br> <br> Hence, the unpaid amount of 3 March continues to be unpaid.<br> <br> Sufficient to say, I continue to be appalled by this extremely poor service.Will you kindly send me the details of your Managing Director so I can follow up directly with that person. I am sure that the Board of Nedbank will be extremely unhappy to hear of your inefficiency.