Extremely Bad service

So today is exactly 2 weeks since i first requested a settlement amount on my account and after all the phone calls, website queries and emails i eventually received a call from an agent called Christopher yesterday 7 October promising me that he would sort out the request and send me a settlement letter so i can pay my account and receive my title deed, so once again after 3 emails and 2 website complaints still nothing from anyone at MFC. I am honestly convinced the Nedbank MFC tries the utmost best to keep clients in debt so they can benefit from the interest calculated on the account, i wouldn't recommend anyone to use this service as they are very quick to give vehicle finance but the service sucks when you want to settle your account. I've also asked on numerous occasions to speak to a manager but to no avail. All I want to do is pay my account is that so much to ask for.