EXTRA CHARGES

I have been dealing with a less than helpful agent to start off who could not be bothered keeping in contact let alone update me on anything I always have to initiate contact but that is fine. Nebbank (MFC) repossessed an asset knowing that a claim with the insurance had already been filed & were we just awaiting payout after months of hold up at the hospital, at the end of it all they come back and slap me with a R29k bill with R8K extra charges that I was not even made aware of to begin with but I am expected to pay, the asset has been paid fully by the insurance however it is still in their possession pending payment for outstanding billed amounts. While they repossessed the vehicle for safe keeping they went on to send me a letter make me aware that they we’re going to auction the asset for R100k if payment was not made. It has just been a dreadful encounter and now the agent Palesa Moloi has got cold turkey on comma.