******ion and contravention of The Consumer Protection Act: Right no 6;Right to Fair and Honest Dealing.

I settled my vehicle account in full (R98 000.00) on 20/08/2019 to MFC and emailed the bank the proof of payment. MFC sent a confirmation email stating that all outstanding monies for my account have paid in full and sent me my natus documents and paid up letter on 07/05/2020. However MFC has gone ahead and blacklisted me for an outstanding balance of R21 000.00 on my account which is supposed to be closed because all outstanding monies have been paid in full. I fail to understand why MFC continues to try ****** more money from me, by deliberately keeping my account open so that it can accumulate interest which they expect me to pay. The head of the accounts department/team leader (Randikwane Sikwane) and *********** counsultant Serge van ****e are sitting with my paid up letter and are not closing my account. Instead they deliberately violate my consumer rights and continue to contravene the law as per the SARB Reguations. The law clearly stipulates that a consumer has the “Right to fair and honest dealings” with a responsible financial institution, which has not been the case with me. I gave MFC an opportunity to rectify this matter on 08/06/2020 when I emailed Serge van ****e, Randikwane Sikwane and Chantal Erasmus, yet they chose to blatantly ignore me. This morning I called MFC (@11:38)only for me to be sent from pillar to post and with no clear answers as to why I still have an active account with MFC when it is paid up. I will not fall prey to MFC’s flagrant disregard of consumer rights or ******ion tactics. I will take this matter up with the ombudsman, should this matter not be resolved by close of business 03/07/2020.