Exploiting Customers

I have never had an issue with MFC, however on 18/03/2021 I called to confirm what the process will be once my account is settled. I confirmed the last amount that needs to be paid and also what needs to be done in order to get the papers of my car. MFC sent me a few email advising of refinance options and I chose not to respond because I already confirmed that I am settling the account on 26/04/2021. On 26/04/2021 another installment was deducted and not the full amount as advised on the call in March. I called them to find out what is happening and was advised that the amount was refinanced for another 17 months. I never gave any consent for this to be done and at no point did anyone call me to get verbal confirmation or any other confirmation for that matter. The advisor told me that they will look into the matter and get back to me. I called them again on 28/04/2021 to find out how far the issue is and was advised that it has been escalated. I asked what the settle amount is because at this point I do not wish to deal with them anymore. The amount that I was now given was a different amount and when I asked why the advisor said because of the few days of interest. I said that I am not willing to pay the interest as they are the ones who took it upon themselves to refinance without confirmation only to be told that I should have responded to the emails. My response was that I already confirmed this in March and did not see the need to do it again. I asked to speak to someone else to get the issue resolved because my issue was not assigned to a case manager and they do not call customers but only email them. I said I want a call and not email and was advised that the issue has been forwarded to a Team Leader. I have no faith in MFC and will most likley have to call them again to get the issue resolved. I am utterly disgusted in the service and what they have done as it is ******* and I will take this matter further