Exploiting Consumer Rights

would like to log a formal complaint. I was due to pay my final instalment for residual on 5 February 2020, when i requested a settlement i learned that a refinance was appp**** for and implemented without my knowledge or consent. I regard that as *****. I have recently paid the amount they said i owe, and have been waiting for a confirmed Natis delivery. Today I got a call saying that I was infact given an incorrect amount for settlement and have to pay approximately R7000 more.

I feel that MFC is exploiting consumers because they dont know their rights. I want contacts for MFC management so that i can take this matter up. I have gathered evidence and want ot share it with management.