WH
Wisani H
1 reviews | Active since Dec 2019
06 Jan 2020, 15:30
Empty Promises
Im quite disappointed with their service, After not getting my natis report which I needed to register the vehicle with Bolt, i laid a complaint with them and they contacted me and promised to resolve the issue but it is now almost three weeks without any solution, having bought the vehicle on 03 December 2019,i have actually been waiting for the same thing for a full month and thus lost out on extra income of a full month.
As a new client, i find this unprofessionalism very disappointing and discouraging,. Especially from such a big company
Helpful (0)
Replies (3)0
Replies (3)
Motor Finance Corporation's replyOfficial
06 Jan 2020, 16:50Dear Wisani
We acknowledge receipt of your complaint.
Chantelle Erasmus will be in contact with you to have your complaint addressed.
Please accept our sincere apologies for the dissatisfaction caused.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Chantelle Erasmus will be in contact with you to have your complaint addressed.
Please accept our sincere apologies for the dissatisfaction caused.
Kind Regards
Client Value Management
Motor Finance Corporation's reply06 Jan 2020, 16:50
Official
Dear Wisani
We acknowledge receipt of your complaint.
Chantelle Erasmus will be in contact with you to have your complaint addressed.
Please accept our sincere apologies for the dissatisfaction caused.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Chantelle Erasmus will be in contact with you to have your complaint addressed.
Please accept our sincere apologies for the dissatisfaction caused.
Kind Regards
Client Value Management
WH
Wisani H's updateReviewer Update
08 Jan 2020, 22:01It is after 2 days now and still no call or response with regard to my complaint,i am still in the dark about the progress of my complaint. a complaint that spans over a month still doesn't get priority?? Where else am i supposed to get help when even the complains department isn't following up on complaints??
This is truly a tragedy of big business, the little man doesn't matter.
It took me less than an hour for me to register my firat car in my name but it is takimg you guys over 30 days??
This is truly a tragedy of big business, the little man doesn't matter.
It took me less than an hour for me to register my firat car in my name but it is takimg you guys over 30 days??
WH
Wisani H's update08 Jan 2020, 22:01
Reviewer Update
It is after 2 days now and still no call or response with regard to my complaint,i am still in the dark about the progress of my complaint. a complaint that spans over a month still doesn't get priority?? Where else am i supposed to get help when even the complains department isn't following up on complaints??
This is truly a tragedy of big business, the little man doesn't matter.
It took me less than an hour for me to register my firat car in my name but it is takimg you guys over 30 days??
This is truly a tragedy of big business, the little man doesn't matter.
It took me less than an hour for me to register my firat car in my name but it is takimg you guys over 30 days??
Motor Finance Corporation's replyOfficial
09 Jan 2020, 14:59Dear Wisani
We apologise for the delay in providing you with feedback.
The service resolution specialist will be in contact with you shortly.
Kind Regards
Client Value Management
We apologise for the delay in providing you with feedback.
The service resolution specialist will be in contact with you shortly.
Kind Regards
Client Value Management
Motor Finance Corporation's reply09 Jan 2020, 14:59
Official
Dear Wisani
We apologise for the delay in providing you with feedback.
The service resolution specialist will be in contact with you shortly.
Kind Regards
Client Value Management
We apologise for the delay in providing you with feedback.
The service resolution specialist will be in contact with you shortly.
Kind Regards
Client Value Management