MN
Merisha N

1 reviews | Active since Sept 2014

24 Feb 2020, 10:51

Early Debit order

I am extremely disappointed with the behaviour of MFC. The original debit order was for the 25th . I had this date amended in August 2019 and received an email and document as confirmation . Everything was fine except in January 2020 when the debit order went off on the 27th and now in February 2020, the debit order went off on the 24th . Firstly I get paid on the 25th of the month and sometimes the money takes 2 days to clear therefore I amended the debit order date to the 30th. I am very upset about my account being debited and money being taken out days before it is meant to. This money was earmarked for other expenses TODAY . How dare your ll. This is flagrant abuse of the consumer and ********* behaviour

Sending an sms to advise me that collection will occur between 24th and 27th is also very ********* as there is no option to respond no.

Why must phone in at my own cost to say no when we already have an arrangement for the 30th .

Your consultant and call center were extremely unhelpful today when I phoned - Refilwe

She mentioned you’ll running a campaign ,, to what ,,collect money early ?

Really now..

Kindly provide feedback asap as I do not appreciate this behavior and I want the money returned at your cost and debited on the 30th .

0
Replies (2)
Motor Finance Corporation
Motor Finance Corporation's reply24 Feb 2020, 13:28
Official
Dear Merisha

We acknowledge receipt of your complaint.

We apologise for the inconvenience caused.

Your complaint will be investigated and MFC will revert with feedback.

KInd Regards
Client Value Management
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MN
Merisha N's update24 Feb 2020, 15:59
Reviewer Update
Standard response . Copy and paste . Can you provide a timeline or are you merely paying lip service to all the complaints here.