1 reviews | Active since Sept 2014
Early Debit order
I am extremely disappointed with the behaviour of MFC. The original debit order was for the 25th . I had this date amended in August 2019 and received an email and document as confirmation . Everything was fine except in January 2020 when the debit order went off on the 27th and now in February 2020, the debit order went off on the 24th . Firstly I get paid on the 25th of the month and sometimes the money takes 2 days to clear therefore I amended the debit order date to the 30th. I am very upset about my account being debited and money being taken out days before it is meant to. This money was earmarked for other expenses TODAY . How dare your ll. This is flagrant abuse of the consumer and ********* behaviour
Sending an sms to advise me that collection will occur between 24th and 27th is also very ********* as there is no option to respond no.
Why must phone in at my own cost to say no when we already have an arrangement for the 30th .
Your consultant and call center were extremely unhelpful today when I phoned - Refilwe
She mentioned you’ll running a campaign ,, to what ,,collect money early ?
Really now..
Kindly provide feedback asap as I do not appreciate this behavior and I want the money returned at your cost and debited on the 30th .
We acknowledge receipt of your complaint.
We apologise for the inconvenience caused.
Your complaint will be investigated and MFC will revert with feedback.
KInd Regards
Client Value Management
***
We acknowledge receipt of your complaint.
We apologise for the inconvenience caused.
Your complaint will be investigated and MFC will revert with feedback.
KInd Regards
Client Value Management
***
