Downgrade yourself anf join MFC

If you are a excellent customer at a Financial instutution and you want to be downgraded to bad join MFC Motor finance corporation.My daughter is 24 years old having 2 vehicles financed through MFC.MFC gave her good service up to know and that why she dont want to use other financial institutions. But all good things come to an end when incompency start happening.She app**** for a vehicle on the 4/5/2018 and was immediately approved.One of her vehicles was a trade in on the new vehicle with the same instalment as the current one,but until today 9/5/2018 ,5 days later it was approved but today MFC decided that her other vehicle must be trade in for the new one.These last 5 days she has been lossing all confidence in MFC due to BAD BAD CUSTOMER SERVICE.We have also sended correspondence to the Regional manager but it also seems to me he also has no customer service like his BODs. THE CONCLUSION IS: IFF A EXCELLENT CLIENT WANT TO BE TREATED LIKE ******* DO FINANCINCING AT MFC YOU WILL REALLY FEEL HORRIBLE AND WONDER WHAT IS HAPPENING TO MFC CUSTOMER SERVICE. How can you build a trust relationship with a institution that thinks they can decide what your needs is.No financial institution will decide for us which of the 2 vehicles financed through MFC must be trade in especially if the deal was approved.Who do these people think they are deciding for clients.