double payment

Hi <br> <br> The people working at your [Email Removed] doesn't know what they doing, after I send proof of payment they still went and debt my account and now they tell me if I want a statement I must sms but they can't tell me why the debit my account <br> When I first send the proof of payment to [Email Removed] the lady by the name send Lindiwe Mokoena responded - and send me my proof of payment back to me <br> <br> Good day Jonathan<br> <br> Thank you for your request. <br> <br> Please note that we have attached the proof of payment.<br> <br> All queries are to be directed to [Email Removed] or faxed to ***.<br> <br> and this morning I requested a answer why they debit my account I receive this email cant they read emails <br> <br> Good day Johnathan <br> We acknowledge receipt of your email.<br> <br> Please note that once payments are made we require proof of payment as well as an instruction of how you would like us to allocate the funds.<br> ? Reduce the instalment amount<br> ? Reduce the term<br> ? Reduce the balloon amount<br> ? Use for an instalment<br> <br> The turnaround time for this request is 48 hours.<br> <br>