Double deduction pushed my account into negative

Hi<br> <br> On Aug 13, I sent an email to MFC informing them that I paid R2800 into the MFC bank account in an attempt to reduce the next debit order to be deducted from my account. I explicitly told them to just deduct the outstanding amount (which was R 800).<br> <br> To my astonishment this month I see that they ignored my email and deducted the full amount of R3600 !<br> This then pushed my bank account into the negative and causing the bank to penalise me with an additional amount of R1380 !!<br> <br> I want MFC to refund me my R 2800 and to re-imburse me the R 1380 that my bank charged me because of MFC's ignorance. Why must I be held accountable for their ignorance that pushed my account into the negative?<br> <br> And to add insult to injury: when I phoned today to query this issue , I spoke to Siyanda at their call centre. After a 13 min conversation from my cellphone, he drops the phone on me !! Meaniing I had to phone back again , spoke to a new person who started everything from scratch. Good Lord, such incompetence !<br> <br> I need MANAGEMENT to resolve this issue immediately !<br> <br> This is pathetic service. Consistent pathetic service.