Double debit order

I had two debit orders go off this month for MFC. I phoned to complain and Vusi said he would look in to it. I have heard nothing so a called back two days later after waiting for 5 minutes for the call to be answered I was told I had to be transferred to another department. The phone was put down and the call cut off. I don't see why i should have to run after MFC to fix their mistakes this is costing me my time and calls from my cell to fix their error. I have had additional costs go off my bank account due to this debit order. This is not the sort of service I expect!